Frequently Asked Questions
Everything you need to know about your electronics orders and our services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location and the selected shipping method at checkout.
Do you offer a warranty on electronic components and devices?
Yes, all products sold by Underwood Distributing Co. come with a standard 1-year manufacturer warranty against defects. Extended protection plans are also available for specific high-value items.
What is your return policy for opened electronics?
Items can be returned within 30 days of delivery. Please note that opened electronic items may be subject to a 15% restocking fee unless the return is due to a technical hardware failure.
Do you provide technical support for product setup?
Absolutely. Our technical team is available Monday through Friday to assist with installation, configuration, and troubleshooting for any hardware purchased through our store.
Are bulk discounts available for corporate or educational accounts?
Yes, we offer volume pricing for schools, government agencies, and corporate entities. Please contact our sales department directly to request a formal quote for bulk orders.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package in real-time.