Returns & Exchanges
Underwood Distributing Co. offers a 30-day return policy on most electronic equipment to ensure you have the right tools for your educational or professional needs. All items must be returned in their original packaging with all included accessories and manuals to qualify for a full refund.
Request Authorization
Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.
Prepare the Package
Securely pack the electronics in their original box and include a copy of your invoice or the RMA form to ensure accurate processing of your return.
Ship to Underwood
Affix the provided shipping label or use a trackable carrier to send your package to our returns department, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing